Material Defect Ultraflex EU
Claims for defective product will be subject to individual review by Ultraflex employing our standard online RGA process. As part of this process, customers must ship a sample of the defective product to Ultraflex, utilizing their carrier, after an RGA has been opened. Other than the sample piece, the material in question cannot have been cut, sheeted, or altered in any way from original condition. After review, should Ultraflex require that product be returned rather than destroyed, Ultraflex will bear all costs for such shipments. Upon receipt of such returned products, or the waiving of the return, Ultraflex shall credit the customer account for the defective product credit granted. Note that claims for defective material credit must have an RGA opened and sample received by Ultraflex within 180 days of the original invoice date. No defective product or credit reviews will be performed by Ultraflex after 180 days.